"Having had a positive experience with Donna many years ago prompted me to contact her when I again needed a real estate professional. Since the life circumstances of needing real estate services were now different and not at all filled with the excitement previously associated with purchasing a new home, I was apprehensive.

It was comforting to hear Donna's friendly voice and the memories of her professionalism, genuineness and willingness to go beyond the call of duty quickly resurfaced. She did not hesitate to offer the support needed to help me "get through the transition" as she so kindly framed it. There was never an instance when I felt the business aspect of the listing, showing and accepting offers of my home, took priority over my personal and emotional needs - ever!

Of course there were the professional courtesies of staging my home, impressive feature handouts and advertising. Donna could also be noted for going beyond the call of duty in many other areas as well as reminding us to call her anytime we had a question or needed assistance.

Donna is committed to being there for her clients and it is her inherent gift of preserving personal integrity, that makes her the successful and admirable business woman that she is. A sincere thank you to Donna for making a heartfelt difference in what otherwise be perceived as merely a business transaction."

-Cindy P.

"In April of 2008 I purchased a house, in which I waived (keeping in mind, I declined the Donna's offer of intelligence) all conditions, most importantly; the condition on the sale of my house.

As we are aware the market began to falter and the movement of houses began to slow. During this tough time, Donna provided me with quality service. She was instrumental in the sale and proved me with a list of alternatives and options which made the sale palatable.

This is to acknowledge her perserverance and determination and the level of commitment showed to me during my transactions. Furthermore, to give feedback on how well Royal LePage Frank Real Estate is being professionally represented.

It goes without saying, that if I require a real estate agent, my business will be given to Donna."

-Denis A.

"Your honesty and guidance were just what I was looking for in a real estate representative. Thank you again for your professionalism and friendship."

-Janie R.

"Donna made sure all of our needs were met and was in contact with us everyday. This was very important to us because buying and selling is such a stressful time. Donna helped by being positive, sincere and having such a bubbly personality. After all the paperwork was finished we were relieved, but also sad because we felt like we were losing a friend.

We would without a doubt recommend Donna and Royal LePage Frank Real Estate to anyone we meet."

-Darlene and John M.

"We would like to extend our deep appreciation for the work of Donna Ratz in finding and completing the sale of our new home in Brooklin.

Donna has worked with us for over two years to find a suitable house to purchase and has always been enthusiastic, optimistic, hopeful and patient. She has always given an open, honest opinion when asked and has been genuinely concerned regarding our needs.

Donna has wonderful professionalism and is very knowledgeable about the real estate market."

-Carole and Phil M.

"Donna came onboard to assist me in the sale of my mother's home and proved to be a person of enormous integrity and care. Not only did Donna guide me through the preparation for sale, but she provided resources that aided the transition from a cluttered house to one that was actually saleable. She returned calls almost before I made them and provided reassurance that everything would get done, all completed with grace and true caring.

Donna has gone and continues to go far above the call of duty. She is truly someone that deserves the highest praise in her business and for me, she redefined "real estate agent"."

-Warren E.

"Donna Ratz is the hardest working, most dedicated real estate agent we have ever had the privilege to know. She is very knowledgeable in all aspects of home purchasing and inspection. Donna's knowledge was amazing, from her ability to pick out things that we would have missed to investigating our concerns and reporting back to us. Always ensuring that we had enough information to make an informed decision about whether the property was everything we were looking for.

Donna has shown amazing compassion, integrity and loyalty. We have come to consider her a very good friend and will recommend her services to anyone looking for a real estate agent."

-Ted and Deirdre B.

"We know you went to great lengths in accommodating our every request. We were pleased to deal with an agent that did not make us feel pressured into buying a home. Your kindness and patience are appreciated, and I expect your career will continue to be prosperous because of the personal touch that you give to people."

-Pam and Martin V.

"From the first moment of listing our condominium to ensuring we had managed to move in on the day after closing, Donna showed warmth, active participation and above all professionalism in the whole process. It was not a quick process, with her showing us at least fifty homes, but she was always patient and it paid off.

There is no doubt in our minds that we would not have the house we have if Donna was not actively monitoring the new listings, allowing us to get the jump on many who were behind us."

-Colleen and Peter Z.